FAQ

GENERAL

What is your return policy?
All sales on handmade goods, accessories and bath/body goods are final. Vintage items can be returned with 48 hours of receiving your order, however you will be responsible for paying the cost of shipping back to our studio. Once the item is received, and it is in the same condition it was shipped in, you will receive your refund, less the original amount of shipping paid. 
All refunds are subject to transactions fees. 

How long until I get my delivery?
We're a small team of womxn who package your orders by hand on business days. We endeavour to fulfil your order within 2 business days and will notify you when it has shipped.

How do I pick up at your studio?

Our studio hours for pick up are Tuesday to Friday from 11am - 4pm. When you arrive, please call (416) 792-1263 and have your confirmation number/name ready. Our unit is 6 on the ground floor. We prefer you wait outside the door and we will bring your order to you. We would appreciate if you do not enter the studio. Don't forget to wear a mask!

Can I change or cancel my order?
We will honour cancellations if the request to cancel is made within 8 hours of the original purchase. This is because depending on the time of day your make your order, it could already by fulfilled and shipped by that point.

How can I track my order?
We ship through Canada Post and will notify you once your package has shipped.

Are my payment details/data secure?
Yes. Always. We use Shopify and PayPal, both of which are secure shopping sites/portals and we don't keep your payment details on file.

How are your Products made?
All of our products share the spirit of handmade, up-cycled or vintage. We take great care selecting vintage items that are in great condition, and creating beautiful products for your lifestyle using our creativity by imagining old resources in new ways.

Do you have a physical store?
No, but we do have a studio location where we offer curbside pick up for Torontonians. This will be noted when you are checking out!

What if I want something custom?
Absolutely! We offer custom resin products, custom gift boxes, custom corporate orders, custom wedding decor and so much more. Reach out to design@lovebylynzie.com if you are seeking a custom experience!

I want to carry your products in my shop! Do you do wholesale?
Yes we do! Reach out to design@lovebylynzie.com with the specific products you are interested in selling and we can start from there!